We invite you to follow the recommendations of your local health authorities. For example, you can keep your purchases in their packaging for several hours before unpacking them.

Our return and refund policy specifiy that a product must be new and in its original packaging in order to qualify for a return. We are aware that the ongoing health crisis makes it difficult to try products (especially in-store), but these measures are necessary for everyone's safety.
Returned items will be systematically disinfected by our teams.

We have implemented strict hygiene procedures in our warehouses to ensure continued and safe service. Shift segregation and bio-misting measures are in place, while hand gel stations are located in key locations throught the warehouse. Social distancing is also rigorously respected.

Safety rules introduced during confinement are maintained in our warehouses. This is why our shipping can take longer.
Delivery times may also vary depending on the measures implemented by our partner shipping service providers.

You can use the following payment methods for your orders:
Visa, Mastercard, American Express.

We value our customers' financial data security. This is why we use various methods to guarantee the security of all your payments.

We use SSL (Secure Socket Layer) technology to secure all transactions carried out on our website. This protocol encrypts your personal data, rendering it unexploitable.

We have also deployed 3-D Secure authentication, allowing us to verify your identity when making online purchases by credit card.

ADD A CARD
1. You can add a card when confirming an order. At checkout, click the "Remember this card for my next purchase" box.
2. You can also add a card via your client account, in the "Payment methods" section. Click on the "Add a card" button, fill in your card information, and click on the "Confirm" button.

MODIFY A CARD
To modify a card, follow these steps:
1. Go to your client account, under "Payment methods."
2. Select the card you would like to modify.
3. Make your changes and click on "Confirm."

DELETE A CARD
To remove a card, follow these steps:
1. Go to your client account, under "Payment methods."
2. Select a card and click on the "Delete" button. A confirmation pop-up window will open.
3. To confirm the card deletion, click on the "Confirm" button. The card will then automatically be removed from your list.

To have your order delivered in the UK, simply fill in your shipping address in the "My Account" page or when confirming your order.
Orders placed on our website are shipped to all of the United Kingdom.

You can add, update or delete any address via your "My account" page, in the "My addresses" section.

ADD AN ADDRESS
If you want to add an address, follow these steps:
1. Click on "Add an address" at the bottom of the page.
2. Fill in your information and confirm.

MODIFY AN ADDRESS
If you want to modify an address, follow these steps:
1. Select the address by clicking on the "Edit" button below the address.
2. Make the necessary changes and confirm. Your address will be automatically updated.

DELETE AN ADDRESS
If you want to delete an address, follow these steps:
1. Select the address by clicking on the "Delete" button below the address.
2. Confirm the deletion of your address by clicking on the "Confirm" button. Your address will be automatically deleted.

You have two options for adding a new shipping address.

ON YOUR "MY ACCOUNT" PAGE
To have your order delivered to an address other than your own, simply add an address in your "My Account" page, in the "My addresses" section. At the bottom of the page, click on the "Add a new address" button, fill in your information, and confirm.

WHEN PLACING AN ORDER
You can change your shipping address when you confirm your order. To do so, click on the "Add a new address" button.

We offer complimentary DPD Next Business Day delivery on all orders.

We offer complimentary DPD Next Business Day delivery on all orders.

We offer complimentary DPD Next Business Day delivery on all orders.

Our stock levels are regularly updated on the site. If one of the products in our categories (makeup, skincare, fragrance) is unfortunately out of stock, this will be clearly indicated and you will be able to be notified when it is back in stock. To browse our product catalog, we invite you to use our navigation menus or the search engine by typing a product name or reference number.

There are two ways to find a product currently unavailable on the website.

BE NOTIFIED
To be notified when a product is back in stock, follow the steps below:
1. Go to the product page.
2. For a makeup product, choose the desired shade. For a skincare or fragrance item, select the desired size.
3. Click on the "Alert me when back in stock" button.
4. Fill in your email address and confirm to be notified when the product is back in stock.

CONTACT CUSTOMER SERVICE
Contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

1. You can be among the first to discover our new products, bestsellers, and limited editions.
2. You can enjoy our full range of products in all available sizes and shades.
3. Our website also offers you a selection of gift ideas to treat yourself or your loved ones.

By shopping on givenchybeauty.com, you can enjoy exclusive offers and access to products available solely online, such as La Collection Particulière and limited editions. You also have the opportunity to explore our product lines with samples available as of a certain purchase amount.

We offer complimentary DPD Next Business Day delivery on all orders.

We value our customers' financial data security. This is why we use various methods to guarantee the security of all your payments.

We use SSL (Secure Socket Layer) technology to secure the transactions carried out on our website. This protocol encrypts your personal data, rendering it unexploitable.

We have also deployed 3-D Secure authentication, allowing us to verify your identity when making online purchases by credit card.

We invite you to use our Store Locator by activating geolocalization on your browser. You may also enter your city and zip code and a list of the stores and retailers closest to you will automatically be suggested. You can also filter the results by product category (makeup, skincare, perfume) and range (e.g. La Collection Particulière, Le Soin Noir).

To place your order, simply follow these steps:
1. Create an account by clicking on the "My account" button. Fill in your personal information and click on "Validate."
Note: You can also place an order as a "guest" without creating an account first.

2. Browse our product catalog by using the search engine or browsing our various categories (makeup, perfume, skincare) directly from the menu.
For fragrance and skincare products, make sure you select the size that suits you. For makeup products, remember to select the shade that matches you. To add an item to your bag, simply click on the "Add to bag" button.

3. Once you have finalized your purchases, click on "Your bag". Verify that all the items, sizes, quantities, and shades are the ones you have selected.
- Delivery: we offer complimentary DPD Next Business Day delivery on all orders.
- Promotional code: if you have a promotional code, enter it in the "Enter your promo code" box and confirm. The discount will be automatically deducted from the initial amount of your order.

4. To finalize your order, select your payment method and fill in your information if necessary. Click on "Pay now" and confirm your payment.

5. You will receive an email confirmation of your order once it is finalized.

There are two options when placing an order.
- You can place an order as a "guest" without having previously created an account.
- You can place an order through your client account.

We offer complimentary DPD Next Business Day delivery on all orders.

The promo code must be entered before the checkout stage, once all your products have been selected.
1. Click on the "My Bag" icon.
2. Enter your promo code in the "Enter your promo code" field.
3. Click on the "Confirm" button.

To pay for your order, simply follow these steps:
1. Choose your payment method.
2. Fill in your payment details and confirm.
Payment methods accepted on givenchybeauty.com are Visa, Mastercard and American Express.

Your order is confirmed upon receipt of the confirmation email. You can consult your order history in the "My orders" section of your client account.

Your bank account is charged upon shipment of your order.

To be notified when a product is back in stock, follow these steps:
1. Go to the page of the product you wish to order.
2. For a makeup product, select the desired shade. For a skincare or fragrance product, select the desired size.
3. Click on the "Alert me when back in stock" button.
4. Fill in your e-mail address then click on the button "Notify me of its return." We will send you an email alert once the product becomes available on our website.

You may cancel your order before it has shipped. To do so, please contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We apologize for this inconvenience. This can be caused by a delay between the time of your order and the updating of our stocks.
Since the payment is debited only when the order is shipped, you will not be charged for the amount corresponding to the missing product(s).
In case of cancellation, you can always check the availability of the desired item on the product page.

Unfortunately, once the order has been validated, it is no longer possible to change your shipping address.

You will be notified by email when your order has shipped. If you placed your order via your client account, you can consult its status there. To do so, log into your client account and click on "My Orders."

If you placed your order as a guest, you can check the status of your order using your order number. Click on the "Track My Order" link located at the bottom of the website.

We sincerely apologize for this inconvenience. It might have resulted from a mistake in your package preparation.
We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. If you notice that your order is incorrect or defective, we invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. If you notice that some items received do not match your order, we invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience.
In the event of:
- Product(s) not received.
- Incorrect quantity (if you ordered two products and received only one, for instance)
we invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

A shipping confirmation email will be sent to you as soon as your package has been picked up by our transporter. It will include your tracking number and a link to track your order.

If you placed your order via your client account, you can consult its status. To do so, log in to your client account and click on "My orders."

If you your order as a guest, you can check the status of your order using your order number. Click on the "Track my order" link located at the bottom of the website.

We sincerely apologize for this inconvenience. Despite our best efforts, shipping times may be longer than expected.
We invite you to track your package in your "My account" page, via the "My orders" section.
For any additional information, please contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

Please verify if a shipping notice has been left in your mailbox or if you have received an e-mail from our transporter to reschedule the shipping.
If you are unable to trace your package, we invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

We sincerely apologize for this inconvenience. We invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

Make sure that the products you wish to return have not been opened, as they would not be eligible for a refund.
1. Place the unopened product(s) in a return box.
2. After securing your package for shipping, attach the prepaid label included in the original shipping.
3. You have 14 days from the date of delivery to return your package by mail.

If you have misplaced your return label or if the label was not included in your original package, please contact our customer service, who will be happy to issue a new label and send it to you by email.

Our customer service is available to respond to all of your questions via the Contact section on our website or by telephone (+44 20 76 602 924).

Refunds are processed within ten working days from the date of reception of the products. It is issued on the payment method used at the time of order. It may take a few additional days for the payment to be credited to your bank account, depending on your bank.

Start by verifying that you have received an email from Givenchy Beauty, confirming your return request.
- If so, you should receive a refund within ten working days.
- if this is not the case, please contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

Creating an account on givenchybeauty.com allows you to be quickly identified during your online shopping.
It also lets you:
- Consult past orders.
- Track your orders.
- Exchange or return products.
- Update your contact information.
- Benefit from exclusive offers.
- Create a beauty profile that will allow you to customize your purchasing preferences (makeup, skincare, fragrance) as well as your beauty features (e.g. skin type).

To create your customer account, click on "My account" on the website header then "Create an account." Fill in the required information and validate.
A confirmation email will be sent to the address you provided when creating your account.

You can update or delete your account at any time via the "My account" tab.

UPDATE YOUR ACCOUNT
1. If you wish to update your contact information, go to the "Personal data" section of your "My account" space.
2. Make the modifications then click on "Save."

DELETE YOUR ACCOUNT
1. Go to "My account" and click on the "Delete my account" button.
2. Confirm the deletion of the account by clicking on the "Confirm" button.

If you have forgotten your password, follow these simple steps:
1. Reset your password by clicking on the "Forgot password" button on the login page.
2. Enter the email address linked to your account and click on the "Save" button.
3. You will receive an e-mail containing a link to reset your account. If you did not receive a link, please check your spam folder. Please note that the reset link is valid for 24 hours.

To change your password, follow these steps:
1. Go to "My account."
2. In the "Password" section, enter your current password as well as your new password. The new password must contain at least eight characters, one number, and one capital letter.
3. Click "Save" to set your new password.

To view your order history or check the status of your current orders, go to "My Account" and click on the "Order History" section.

SUBSCRIBE TO THE NEWSLETTER
- You can subscribe to the newsletter via the "Givenchy Newsletter" section, located on the website footer.

UNSUBSCRIBE FROM THE NEWSLETTER
To unsubscribe to the newsletter,
- Scroll down the homepage of our website, click on the "Unsubscribe from newsletter" link, and fill out the form.
- You can also unsubscribe by using the link found in the footer of the Givenchy Beauty emails: "To stop receiving e-mails from Givenchy, click here."

NEED HELP?
Contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

Our advisors are available to assist you with product and styling advice, and to answer any questions you may have.
By email: our customer service is available to respond to all of your questions via the Contact section on our website.
Phone: +44 20 76 602 924

Visit our social channels to stay up to date on the latest perfume and beauty news from Givenchy Beauty
Facebook: https://www.facebook.com/GivenchyBeauty.UK
Instagram: https://www.instagram.com/givenchybeauty/
Tik Tok: https://www.tiktok.com/@givenchybeauty
YouTube: https://www.youtube.com/channel/UCKls9SbX37kXKfZIPCmcIAg
LinkedIn: https://www.linkedin.com/company/parfums-givenchy/

Please contact our Press Relations department for any partnership request. Press Relations information by country are listed on the contact page: https://www.givenchybeauty.com/gb/contactus?tab=press-enquiries.

Contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

For all sample requests, we invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).

The LVMH Group has a platform dedicated to recruiting its future talent. You can find job and internship opportunities in UK and abroad on https://www.lvmh.com/talents/work-with-us/job-offers/.

Each retailer must have been previously authorized to distribute Givenchy products in a physical point of sale for a period exceeding six months in order to be able to carry Givenchy products on their website.
For more information, we invite you to contact our Customer Service via the Contact section on our website or by telephone (+44 20 76 602 924).