Terms and Conditions

The present general terms and conditions of sale apply to all and any orders placed on GIVENCHY website by customers located in the United Kingdom for deliveries in the UK. LVMH FB does not accept orders to the British Virgin Islands or Ireland.

Who we are

LVMH FB (hereinafter “the Seller”) is a company engaged in the creation and distribution of luxury perfume, skincare and cosmetic products under the trademark GIVENCHY.

Complementary to its network of selected retail outlets and Boutiques, in which the products are sold, LVMH FB has wished to implement its own online sales website. LVMH FB trades products on its website solely for individual Consumers. Any order not corresponding to a retail sale and any fraudulent or assumedly fraudulent order shall be treated by LVMH FB as void and shall not be processed.

The Customer’s particular attention is drawn to Article 13 (LVMH FB’s liability to the Customer).


“Boutique” means a physical GIVENCHY store.

“Consumer” means (i) an individual and (ii) someone acting wholly or mainly outside of their business, trade, craft or profession.

“Contract” means the contract made between the Parties each time an order is finalised under Article 6.3 of these General Terms and Conditions of Sale.

“Customer(s)” means the user(s) browsing the website and placing an order of Product(s) for personal use.

“Editor” designates LVMH FRAGRANCE BRANDS a « société par actions simplifiée » incorporated in Nanterre (France) under the number 572 082 253, whose registered office is located at 1 rue Pasquier, 92300 Levallois Perret (France). LVMH FRAGRANCE BRANDS' registered VAT number is 222 2188 01

Salesforce Commerce Cloud is the website’s hosting company located in www.givenchybeauty.com/gb.
“LVMH FB” means “LVMH FRAGRANCE BRANDS UK LTD” a company registered in England and Wales with company number 00939525, whose registered office is located at UK House, 180 Oxford Street, London, W1 1AB. LVMH FB’s registered VAT number is 222 2188 01. The Contract is entered into with LVMH FB.

Phone : _02076602924__ (standard local telephone charges apply))available Monday to Friday from 8:00 AM to 4:30 PM. Electronic contact: available on LVMH FB’s website, via the « Contact US » icon

“General Terms and Conditions of Sale” means these general terms and conditions applying to any and all sales of Products presented on the website.

“Party(ies)” means collectively or individually LVMH FB and/or the Customer(s).

“Product(s)” means all perfume, skincare and cosmetic products bearing GIVENCHY brand name, which are presented for sale on the website.

“Website” means the LVMH FB online sales website, which is accessible via https://www.givenchybeauty.com/gb, and offers the Products for sale.


These General Terms and Conditions of Sale set out the terms and conditions under which LVMH FB shall proceed to the sale and delivery of Products ordered by Customers via the Website and define the Parties’ rights and obligations as to the sale of Products offered by LVMH FB on the Website.

The General Terms and Conditions of Sale can always be found by the Customer on: https://www.givenchybeauty.com/gb and shall be communicated to the Customer on simple request by phone [02076602924] or via the contact form available on the Website. The Customer may also request historic versions of the General Terms and Conditions of Sale.

By placing an order for a Product offered on the Website, the Customer recognizes – by ticking the box “By validating your order, you accept the General Terms and Conditions of Sale” – that he/she has been fully informed on and accepted such General Terms and Conditions of Sale without limitation before placing his/her order. This acceptance is in no way conditioned by a handwritten signature on the part of the Customer.

The Customer can, at any time, save or print the General Terms and Conditions of Sale by clicking the “PRINT” icon, provided that he/she does not modify them. Please note that a copy of the latter will be sent to the Customer with the confirmation email of order.

LVMH FB reserves the right to amend, at any time, the General Terms and Conditions of Sale. In the event of an amendment of the General Terms and Conditions of Sale, the General Terms and Conditions of Sale applicable are those in force on the date of the order and sent with the order confirmation email.

The General Terms and Conditions of Sale shall apply without limitation to any sale of Products on the Website, excluding any other document and particularly the conditions applicable to sales in stores or through any other distribution and marketing channel.


3.1 Products description

The Products offered for sale by LVMH FB are those presented on the Website at the date of connection of the Customer, within the limits of available stocks. LVMH FB reserves the right to withdraw Products from sale at any time.

LVMH FB puts the utmost care in the presentation of the Products on the Website. However, pictures illustrating the Products shall only be for information and are not contractual.

Indeed, while LVMH FB makes its best efforts to ensure that the colour of the Products – whose photos are displayed on the Website – are faithful to the original, variations may occur (including slight differences in colours and proportions), particularly given the technical limitations of colour renderings of computer equipment. Consequently, LVMH FB shall not be responsible if the Product varies from those images. The packaging of Products may vary from that shown in images on the Website.

For any question or concerns regarding the order and appropriate use of Products, the Customer may contact LVMH FB Customer Service:

  • - Via the contact form available on the Website, or
  • - by phone 02076602924 (standard local telephone charges apply) available Monday to Friday, from 8:00 AM to 4:30 PM.

3.2 Products availability

The Products displayed on the Website are offered for sale within the limit of available stocks. LVMH FB does not guarantee the availability of the Products. In the event of the unavailability of one or several Product(s) after an order is completed, LVMH FB will inform the Customer at the earliest by email or telephone of the unavailability of the Product(s) and the partial or full cancellation of his/her order.

Should the order be totally cancelled for unavailability, the Customer’s order shall be automatically cancelled, and his/her bank account will not be charged.

Should the order be partially cancelled for unavailability:

  • -The Customer’s order will be validated, and his/her bank account will be charged only with the amount of the Products actually sent,
  • - The Customer will be informed at the earliest by email or telephone of the unavailability of the Product(s) concerned,
  • - The Customer will receive the available Products.

3.3 Product personalization service

LVMH FB offers a personalization service for some Products. The personalized content must not be defamatory, abusive, illicit or discriminatory. In such event, LVMH FB reserves the right to cancel the corresponding order.

This personalisation service is currently unavailable.

3.4 Product set

Product set" means a predefined bundle of products which are represented as one product for sale on the website and that the Customer can add to the basket in one click. The Customer cannot select the Products that compose the “Product set”: the Products are fixed in the product page. This “Product set” may include a discounted Product thus the total price is impacted by this discount. The Products of the “Product set” are added individually in the cart as usual Products and will be delivered as a standard order in a Givenchy wrapping box. The “Product set” is not a physical bundle of products : there is no specific packaging linked to a campaign (Holiday season, Mother's Day). To obtain a refund of the “Product set”, the Customer must return all the Products composing the set without exception.

3.5. Custom-Made Discovery Set

The Custom-Made Discovery Set is a set of 3 miniatures (10ml) of La Collection Particulière chosen by the Customer. The Customer has the choice between 12 miniature fragrances to compose the Custom-Made Discovery Set. The miniatures are presented in a refined black Givenchy gift box. The purchase of a Custom-made Discovery Set gives access to the Customer to a unique benefit: -£45 on the next purchase of a 100 ml or 200ml La Collection Particulière fragrance. La Collection Particulière Custom-made Discovery sets are made exclusively for you. Please note that they cannot be returned, exchanged or refunded.

3.6. Roblox x Givenchy Beauty

***Exclusively for Givenchy Beauty Roblox Crew*** From December 4th till December 17th 2023, Get 20% off and a deluxe surprise miniature with £80 purchase at Givenchy Beauty official Website. Promo code valid once per user. Threshold according to exchange rate. Offer excluding Japan eshop. Offer excluding La Collection Particulière fragrances and Le Soin Noir skincare. GWP as long as stock lasts.


All Products prices are firm. Prices are given in GBD pounds sterling (£) all taxes included. The price in force is the one indicated for each Product on the Website.

These prices include all taxes applicable on the day of the order but exclude any delivery costs, which will be charged additionally and will be specified to the Customer prior to the order being finalised.

Delivery costs will be indicated to the Customer before the validation of the order. The present General Terms and Conditions of Sale provide various delivery methods, which may be modified at any time by LVMH FB.

The invoiced price is the price indicated to the Customer on the order confirmation page, which appears on screen at the order confirmation and is sent by LVMH FB to the Customer by email.

LVMH FB reserves the right, and the Customer accepts, to modify the price of the Products at any moment, without any further formalities than to make the changes available on the Website. These changes may not affect the orders validated by the Customer prior to the coming into force of these changes, subject to the availability of the Products ordered.


The Products ordered shall remain the property of LVMH FB until complete payment of their value, including the main value of Products, as well as any costs and taxes included in the invoice/receipt, and the applicable delivery costs.


6.1 Conditions of ordering

LVMH FB only sells Products via the Website to Consumers. Products are solely intended for the Customer personal use, excluding any connection to his/her professional capacity. As a consequence, any order exceeding five (5) units bearing the same reference shall not be accepted as it is not presumed to correspond to the consumption and personal use of a Customer.

In the event of an order of Products exceeding this maximum, the order shall be considered as null and will not be taken into account by LVMH FB.

To place an order on the Website, the Customer must be of legal age, have legal capacity and hold a credit card or a gift voucher.

6.2 Order process

To place an order, the Customer must proceed to the following steps:

  1. Fill in the virtual shopping bag by clicking on the icon “Add to bag” or “Quick buy” and indicating the Products concerned.
  2. Click on the button “My bag”.
  3. Check and modify, as the case may be, the content of the virtual shopping bag, then click on the button “Pay now”.
    If the order is a gift, the Customer may choose to leave a personalised message with the purchase by clicking the "add a personalised message" box. The content of this personalised message must not be defamatory, insulting, unlawful or discriminatory. Should this be the case, LVMH FB reserves the right not to add the unlawful personalised message to the order.
  4. Identify yourself on the Website, except if the Customer has chosen the “guest” option:
    • - Either by creating an account on the Website by clicking on the button “Create an account” and completing the form (some fields are required to validate the order),
    • - Or by logging on to the Website by entering his/her email address and password if the Customer has already created an account, then clicking on the button “Login”.
  5. Fill in the identification form on which the Customer indicates all the personal details requested (complete identity, email address, telephone number, delivery address), except if the Customer chooses to place his/her order as a guest. Please refer to LVMH FB’s “Privacy Policy” for details on how LVMH FB collects and processes personal data.
  6. Validate the delivery method chosen DPD FREE.
  7. In the event that the invoice address and the identification details are the same as the details already given for delivery, validate the pre-filled fields with these details. Otherwise, indicate the invoice address and the identification details if they are different.
  8. Tick the box “I By validating your order, you accept the General Terms and Conditions of Sale”.
    Until the “Proceed to payment” step, the Customer has the possibility to modify his/her order by clicking on the icon “Edit” on the right side of the various pages. This allows the Customer to correct any errors he/she could have made while completing the various fields.
    In case that the Customer wishes to modify his/her order, the Customer can click on the return arrow on the top left of his/her screen or click on the “See all details” button in the order summary on the right side of the screen. The Customer will then be redirected to his/her virtual shopping bag, where he/she can modify his/her order.

    As the Customer confirms his/her order by clicking on the “Pay” button, the Customer can no longer modify or cancel his/her order before proceeding to payment.
  9. At the end of the ordering process, the Customer is asked to click on the “Pay” icon. By clicking on, the Customer is redirected to the payment service provider Cybersource and proceed to payment following the conditions requested (Visa, Mastercard and American Express only) – please refer to Article 8 below (Payment terms) for more information. This does not constitute LVMH FB’s acceptance of the Customer’s order and a Contract between the Parties is not formed until the order is validated by LVMH FB as explained under Article 6.3 below.

6.3 Final validation of the order – How is a Contract formed?

Following the validation of the payment by the Customer, a confirmation of the order will be sent by email to the Customer by LVMH FB. The order confirmation includes the summary of the Products ordered, the price, the delivery costs and the order number. It mentions the right of cancellation and contains a version of the applicable General Terms and Conditions of Sale in PDF version.

A Contract between the Parties is formed when the Customer receives the order confirmation by email detailed above from LVMH FB.

6.4 Order refusal

LVMH FB reserves the right to refuse any order in the event of:

  • - Number of Products ordered exceeds the maximum provided in the present Article 6.1;
  • - Litigation with the Customer;
  • - Total or partial non-payment of a previous order by the Customer;
  • - Refusal of authorization of payment per credit card by payment agencies including CyberSource, which is the payment service provider used by LVMH FB to detect credit card frauds;
  • - Abnormal nature of the order, particularly regarding quantities and/or amounts which does not correspond to the personal use of a final consumer.

6.5 Samples

Any order may come with a maximum of four (4) free samples within the limit of available stocks.


The details of the Contract will not be filed by LVMH FB unless the order exceeds the value of a hundred and three pound sterling (GBD 103), in which case LVMH FB will archive the Contract for a period of ten (10) years following the date of the last delivery of the order.

These General Terms and Conditions of Sale will be supplied to the Customer in pdf form attached to the email confirmation sent by LVMH FB under Article 6.3 and LVMH FB recommends that the Customer prints or saves this for future reference. However, the Customer may, at any time, request details of his/her order(s) by making the request via the contact form available on the Website.


LVMH FB accepts payment by gift voucher, debit or credit card (Visa, Mastercard and American Express exclusively), Paypal and Apple Pay.

Payment by Apple Pay:
- On-site payment accessible by Apple computer: Consumer identification with their Apple ID and payment,
- On-site payment accessible by Iphone: Press the side button twice and confirm payment with Face ID authentication.

Payment by Paypal At the time of order validation, the Customer chooses the "Paypal" payment option and is automatically redirected to the "Paypal" platform. The Customer will then have to connect to their "Paypal" account using their login details. The Customer will also have the option of creating a Paypal account at this time if the client does not already have one. After validating their order with "Paypal", the Customer will be redirected to the confirmation page of GivenchyBeauty.com.

Payment by Credit Card At the time of order validation, the Customer chooses Credit card payment option, the Customer enters his/her credit card number, the expiration date of the credit card, the name of the cardholder and the card security code (the last three or four numbers on the back of the credit card).

Payment is made by using the secured server of the payment service provider Cybersource (see below for more information). This means that none of the Customer’s bank information is processed by LVMH FB or Salesforce (as the Website operator) on the Website. The payment by credit card is completely secured.

Any and all orders are payable in GBD (pounds sterling) and are inclusive of VAT.

The credit card is charged at the time of dispatch of the order.

Cheque payments are not accepted.

The Customer guarantees LVMH FB that he/she has the authorizations required to use the chosen method of payment at the time of the order validation. In case of refusal of the bank, the order will be automatically cancelled and LVMH FB will not be responsible for the Customer’s order being cancelled.

The invoice will be available in the website. If the Customer has an account he can login and go to “Order history section and click on “Get Invoice”. If the Customer does not have a LVMH FB account, he can click on “Account” icon and fill his order number, order email and billing Post Code to view, save and/or print the invoice.

Who is Cybersource?

To fight against fraudulent activities over the Internet, information pertaining to the orders is controlled by the payment partner designated by LVMH FB: Cybersource, (a company registered in England and Wales, with company number 3425262 and whose registered address is at P.O. Box 8999, San Francisco, CA 94128-8999 USA) (“Cybersource”), which is a secure payment operator. This company is responsible for the automated storage and processing of information relating to each order, including bank card details, in a secure environment.
Information pertaining to the orders is subject to automated data processing, for which Cybersource is the manager. The purpose of this automated data processing is to define a level of analysis for transactions and to fight against fraud regarding payment methods, in particular credit card fraud.

Cybersource and LVMH FB are recipients of the data related to the Customer’s order. The non-transmission of the data related to the Customer’s order prevents the execution and analysis of the transaction. Please refer to LVMH FB’s “Privacy Policy” for details on how LVMH FB collects and processes personal data.

Should any payment incident occur in connection with a fraudulent use of a credit card or any other method of payment, the data set out on the corresponding order shall be recorded in a “payment incident” file implemented by Cybersource. Any incorrect declaration or anomaly may also be subject to a specific treatment.

The Customer has, at any time, the right to access, modify and delete his/her own personal data by writing to LVMH FB, giving a proof of his/her identity, via the contact form available on the Website.

If at any time the server is unavailable LVMH FB will be unable to accept orders through the Website and accepts no responsibility to the Customer for his/her inability to make an order.


9.1 Delivery address

The Products ordered by the Customer in accordance with the present General Terms and Conditions of Sale will be delivered to the postal address indicated by the Customer as delivery address when placing his/her order.

Deliveries shall always be rejected if the delivery address indicated by the Customer corresponds to:

  • - a hotel;
  • - a PO Box;
  • - a non-fixed address or domicile (i.e., without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed debits) or in a collective place where an individual address cannot be assigned in such a way and durable to a natural or legal person.

9.2 Delivery time / Delivery costs

Delivery time shall begin when the order confirmation email is sent. As soon as the order is sent, a shipping confirmation email is sent to the Customer with a tracking number.

For any delivery, the Products are delivered by DPD and the delivery costs are fixed at the amount stated on our Website from time to time.

Each parcel contains a delivery voucher which mentions the conditions and possible ways to return the Products received.


On receipt of the Products, the Customer undertakes to check the good condition of packaging and the conformity of the Products delivered with the order and inform LVMH FB of any error, damage to packaging, or non-arrival as soon as possible.

In the event that the Customer reported a missing product or a delivery delay, LVMH FB will make enquiry with DPD.

In case of a missing product, should said product be found before the indicated delivery date, the product will be redirected to the delivery address specified in the order form.

If the order or the missing product has not been delivered after the indicated delivery date the Customer shall write to LVMH FB via the contact form available on the Website.

If the delivery is not carried out within a reasonable additional time, the Customer has the possibility to cancel the Contract by making a statement to that effect, by any means including email, post or using the contact form available on the Website. The Contract shall be deemed to be cancelled upon receipt by LVMH FB of the Customer's request informing of his/her decision (unless LVMH FB has performed in the meantime). In such a case, all the sums paid by the Customer will be returned to the Customer as a reimbursement as soon as possible and no later than fourteen (14) days from the date on which the Contract was cancelled.


For any reason whatsoever the Customer may exercise his/her right to cancel within fourteen (14) days from the date of the Customer’s receipt of the parcel, as provided in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013. If LVMH FB sends to the Customer multiple products from one order in separate parcels, these fourteen (14) days will start to run on the date the Customer receives the last parcel forming part of his/her order.

To exercise his/her right to cancel, the Customer must make a clear statement to that effect, whether this be by telephone, email, post or using the contact us form on the Website. The Customer may also use the Model Cancellation Form produced at schedule 1 of these General Terms and Conditions (although he/she is not obliged to do so).

LVMH FB shall acknowledge receipt of the cancellation without delay by sending an email to the Customer.
As from the exercise of his/her right to cancel, the Customer shall have an additional fourteen (14) days period to return the Products ordered.

LVMH FB is unable to accept any personalized product (especially engraving) for return.
Unsealed, open and/or used products shall not be accepted for return for hygiene and health protection reasons.

The Customer must return the Products in perfect condition and in original packaging, unopened, so that the Products can be remarketed, following the procedure described on the delivery form attached to the parcel. The Products must be returned accompanied by the return voucher duly completed, which has been sent with the parcel and is also available on the Website.

The Customer must return the Products to the following address:
Chippenham drive,
Milton Keynes,
MK10 0AN

If the Customer is entitled to return Products under the conditions above, the Customer may return his/her order free of charge via DPD by using the DPD label contained in the parcel. If the Customer does not return his/her order via DPD, LVMH FB will be unable to reimburse the Customer for the cost of making the return, except in case of a non-conformity of the Products delivered with the ordered ones (in such case, costs of return shall be borne by LVMH FB).

The Customer shall be responsible for any and all risks linked to the return of the Product(s). The Customer may follow his/her parcel via the tracking link sent in the Order confirmation email to avoid any inconvenience in case of loss or theft of the Products during the return transport.

If the above conditions are fulfilled, LVMH FB shall reimburse to the Customer the total amount paid at the order of the returned Products, using the same manner as the payment for the order, excepted the costs of return, within a maximum period of fourteen (14) days from receipt of the return voucher, or – at the latest – from the most recent of the following dates: the day on which LVMH FB receives the returned Products, or the day on which the Customer provides LVMH FB with proof of expedition of the Products concerned by the exercise of the Customer’s right to cancel, whichever of these days occurs first.

In the event that the Customer has expressly chosen a method of delivery more expensive than the standard delivery method proposed by LVMH FB , the additional costs shall not be reimbursed and shall be borne by the Customer.

In case of a partial return of Products, the sole price of the returned Products shall be reimbursed by LVMH FB excluding the delivery costs, insofar as the Customer has benefited from the delivery service for the items kept and the delivery rates do not change depending on the volume ordered.


LVMH FB is under a legal duty to supply Products that are in conformity with the Contract. The box below shows a summary of the Customer’s key legal rights in relation to Products purchased on the Website. Nothing in these terms will affect the Customer’s legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please cisit the Citizens Advice website
www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following

  • - Up to 30 days: if your goods are faulty, then you can get an immediate refund
  • - Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • - Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back

If the Customer wishes to exercise his/her legal rights to reject Product(s) the Customer must post them back to LVMH FB at the address below or (if they are not suitable for posting) allow LVMH FB to collect them from the Customer. The Customer will have to stick the pre-paid return label on the packaging.

Returns address:
Vestry Estate


LVMH FB is responsible to the Customer for foreseeable loss and damage caused by it. If LVMH FB fails adapted to comply with these General Terms and Conditions of Sale, it will be responsible for loss or damage suffered by the Customer that is foreseeable result of LVMH FB breaking this Contract or by its failure to use reasonable care and skill..

LVMH FB is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both Parties knew it might happen.

LVMH FB does not exclude or limit in any way its liability to the Customer where it would be unlawful to do so. This includes liability for death or personal injury caused by LVMH FB’s negligence or the negligence of LVMH FB’s employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the Customers legal rights in relation to the Products.

LVMH FB is not liable for business losses. LVMH FB only supplies the Products for domestic and private use. If the Customer uses the Products for any commercial, business or re-sale purpose LVMH FB will have no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity

LVMH FB makes no warranties that the Website will be available on an uninterrupted, timely, secure or error-free basis. Especially, LVMH FB shall not be responsible for:

  • - Interruptions, malfunctions, or delays recorded on the Website due to technical failures because of third parties or any circumstances beyond LVMH FB’s reasonable control;
  • - The impossibility or temporary inability for the Customer to access the Website, due to circumstances which are beyond LVMH FB’s control, such as computer breakdown, interruptions of the telephone network, the Internet, or the failure of the Customer's reception equipment for the Internet.

LVMH FB reserves the right to suspend access to the Website at any time.


For any information, complaints or question relating to the terms and conditions of sale on the Website or to the Products, Customers shall contact LVMH FB's customer service via the contact form available on the Website, when appropriate by using their order number.


LVMH FB shall not be held liable for improper performance or partial or total non-performance of the obligations hereunder, if this is due to the Customer, or any unforeseeable and unsurmountable act of a third party, or a case of force majeure as defined by caselaw. These events shall justify the interruption and/or extinction of LVMH FB’s obligations, without the Customer being entitled to any compensation or damages.


Any and all intellectual property rights attached to the Products presented for sale on the Website are and shall remain the exclusive property of LVMH FB. All rights are exclusively reserved. Therefore, no one is authorized to reproduce, exploit, disseminate or use in any way, even partially, said intellectual property rights, unless LVMH FB’s prior written consent has been obtained. LVMH FB's trademarks and logos are registered trademarks. Consequently, any reproduction is an infringement.


The present General Terms and Conditions of Sale, the order summary communicated to the Customer and the order confirmation email constitute the entire agreement between the Parties. These are the sole binding and enforceable contractual documents between the Parties, excluding any other document or photograph of the Products which shall only be considered as indicative.


These General Terms and Conditions of Sale are governed by English law and the Customer can bring legal proceedings in respect of the Products in English courts. If the Customer lives in Scotland he/she can bring legal proceedings in respect of the Products in either the Scottish of the English courts. If the Customer lives in Northern Ireland he/she can bring legal proceedings in respect of the Products in either the Nortern Irish of the English courts.

In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which the Customer may find here:


Even if LVMH FB delays in enforcing the Contract, it can still enforce it later. If LVMH FB does not insist immediately that the Customer does anything he/she is required to do under these General Terms and Conditions of Sale, or if LVMH FB delay in taking steps against the Customer in respect of he/she breaking the Contract, that will not mean that the Customer does not have to do those things and it will not prevent LVMH FB taking steps against the Customer at a later date.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)


I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate


This website (https://www.givenchybeauty.com/) is published by LVMH fragrance brands, a French société par actions simplifiée with capital of € 13.662.592, registered on the business registry of Nanterre under n°572 082 253, distributing Parfums Givenchy products and whose head office is located 1 rue Pasquier, 92300 Levallois-Perret. Phone: +02076602924

The site’s director of publication is Romain Spitzer. The chief editor is Romain Spitzer.

The Site is hosted by the company Demandware, Inc. 5 Wall Street Burlington, MA 01803 USA - Tel: +1 781-425-1400

Access to this site and use of its contents are subject to the Terms and Conditions of Use set out below. Use of this Site constitutes your agreement to be bound by and to act in accordance with the following stipulations:

  • This site is the exclusive property of LVMH Fragrance Brands, which alone is authorized to use the intellectual property rights and personality rights related thereto, and in particular the brands, models and copyright, whether they be original or are used with authorization from a third party.
  • No part of this site may be downloaded, reproduced, transmitted or republished for any other purpose than personal and private usage for non-commercial reasons.
  • LVMH Fragrance Brands makes every effort possible to ensure the accuracy and timeliness of the information included on this site, and reserves the right to correct or change the content at any time without prior notice. Accordingly, LVMH Fragrance Brands cannot absolutely guarantee the accuracy, completeness or timeliness of the information provided on this site.

Therefore, LVMH Fragrance Brands shall disclaim all liability:

  • any interruption or malfunctioning of the website or any occurrence of bugs;
  • for any inaccuracy, imprecision or omission relative to information available on the site;
  • for any damage resulting from the intrusion of a third party, leading to a modification to the information available on the site;
  • more generally, for any damage, whether direct or indirect, regardless of the causes, origins, nature or consequences, caused by anybody accessing the Site or anybody being unable to access the Site, or by the use of the Site and/or of the credit given to any information that comes from the Site, either directly or indirectly.

The visitor may be asked to provide personal data. Such data are only collected on a voluntary basis. In accordance with the Computer Technology and Civil Liberties Law n° 78-17 of 6th January 1978, each visitor has a right to access the personal data held on him and to have it rectified or deleted, where necessary, by contacting Parfums Givenchy using the online form (go to the page Contact and complete the form)

For information regarding our products, you can contact us:

Parfums Givenchy Service Qualité 7 avenue Montaigne – BP 742 60 007 Beauvais Cedex

Phone: +33 (0)1 47 48 77 80

LVMH Fragrance Brands may deposit “cookies” in a visitor’s computer, in order to be able to identify him. The visitor is able to oppose the use of cookies by configuring his web browser not to accept them. LVMH Fragrance Brands makes every effort to ensure that files based on personal data collected on the Site are held securely. However, LVMH Fragrance Brands does not control all of the risks inherent in the use of the Internet and reminds users that there is a potential risk in terms of the confidentiality of data that are transmitted over this network, and therefore declines all liability associated with this risk.

Third party hyperlinks to the Site may only be created with the prior written consent of LVMH Fragrance Brands, which reserves the right to withdraw said consent at any time. LVMH Fragrance Brands shall in no way be held liable for the contents of sites linked to the Site.

LVMH Fragrance Brands informs visitors to the Site that these terms and conditions may be modified at any time. Any such modifications will be posted on this Site and any visitor who accesses the site after their publication on line shall be deemed to have accepted them.

The site may include links to other websites or other Internet sources. LVMH Fragrance Brands cannot control these sites and external sources. Hence, LVMH Fragrance Brands cannot be held responsible for those sites or external sources, and declines any responsibility for the content, advertising, products, services and any other material available on or branching off those sites and external sources. In addition, LVMH Fragrance Brands cannot be held responsible for any damage or losses, true or alleged, deriving from the use or from having trusted the content, or goods and services available on those sites or external sources.

These terms and conditions are governed by French law. The French courts have the territorial jurisdiction to hear any dispute relative to the use of the Site.



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