FREQUENTLY ASKED QUESTIONS
SHIPPING
HOW LONG WILL MY ORDER TAKE TO ARRIVE
- UPS Ground Shipping: 4-8 Business Days
- 2nd Day Air: 3-6 Business Days
- Overnight: 1-3 Business Days
Orders must be placed by 12:00pm EST to be processed during the same business day. Orders received on Friday after 12pm, Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied.
You also have the right to contact the data protection authority of your country in order to lodge a complaint against the data protection and privacy practices of Givenchy Beauty.
If you have questions, please call us at +1-929-270-4073, or online via the contact form here.
HOW MUCH IS SHIPPING
GivenchyBeauty.com ships via UPS. Shipping pricing is as follows:
- UPS Ground Shipping: $8 (Free for orders over $50 before tax)
- 2nd Day Air: $15
- Overnight: $20
WHERE DO YOU SHIP
GivenchyBeauty.com ships via UPS to continental US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses. GivenchyBeauty.com does not ship internationally at this time.
DO YOU SHIP TO P.O. BOXES
No, GivenchyBeauty.com does not ship to PO boxes at this time.
DO YOU SHIP TO CANADA
No, GivenchyBeauty.com does not ship to Canada at this time.
DO YOU SHIP INTERNATIONALLY
No, GivenchyBeauty.com does not ship internationally at this time.
ORDERS & PAYMENT
WHICH PAYMENT OPTIONS ARE ACCEPTED ON THE GIVENCHYBEAUTY.COM WEBSITE
GIVENCHY accepts payment by debit or credit card (Visa, Mastercard and American Express exclusively), Paypal and Apple Pay.
HOW DO I TRACK MY ORDER
You can follow the progress of your order by logging in to your account, and then navigating to the “Order History” section. Click “View” & the tracking number to track your order. This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.
CAN I CANCEL MY ORDER
Unfortunately, we are unable to accommodate cancellation requests. Once an order has been placed, and you have received your confirmation email, we are unable to edit or cancel your order. Once an order has begun processing, any changes must be initiated and facilitated via return. Please reference our return policy. If you have questions, please call us at +1-929-270-4073, or online via the contact form here.
CAN I CHANGE OR EXCHANGE MY ORDER
Unfortunately, we are unable to accommodate exchange requests at this time. If you need further assistance, please contact our Customer Service Team at +1-929-270-4073, or write to us at contact@givenchybeauty.com; our advisors will be very happy to assist you with your request.
RETURNS
WHAT IS YOUR RETURN POLICY
Givenchy Beauty would like you to be pleased with your purchase and will gladly refund any unopened or gently used items purchased from GivenchyBeauty.com within 30 days of order receipt. GivenchyBeauty.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact us using the online form, go to the page Contact and complete the form. Our advisors will be very happy to assist you by sending a Return Form.
Complete the Return Form provided by Customer Service and place inside the return package. Please return the item(s) in the original product packaging.
Returned packages must be returned prepaid, to the following address:
Givenchy.com Returns Processing
283 Prospect Plains Rd, Suite 1-A
Cranbury, NJ 08512
GivenchyBeauty.com is unable to refund shipping charges. Please allow around 10-14 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Givenchy reserves the right to deny returns for items that do not meet the return policy requirements.
HOW TO RETURN YOUR FOUNDATION
Givenchy Beauty would like to ensure you are happy with your foundation purchase. Choose your shade, and if it is not the right match, you can return it to us for free.
Foundation purchases made on GivenchyBeauty.com are eligible for free return shipping. Please contact our Customer Service team via the Contact Form & request a pre-paid shipping label.
SAMPLES & GIFT WITH PURCHASE
FREE SAMPLES WITH PURCHASE
Givenchy Beauty offers samples with every order, based on stock availability. Free Samples are subject to availability on GivenchyBeauty.com and in all Givenchy Beauty points of sale in the United States. You will have the option to select your sample(s) from the options offered in cart. You will receive them with your order. Our samples will allow you to discover our wider product range and newest launches.
EXCLUSIVE OFFERS & GIFTS WITH PURCHASE
Exclusive Offers & Gifts With Purchase are available periodically on GivenchyBeauty.com, while supplies last.
