Customer Service
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Shopping Online
Step 1: Browse our fragrance, make-up, and skincare collections and when you find an item you wish to purchase, select the quantity from the pull down menu (maximum amount per single item 8) and click the “Add to Cart” button. You may also view the item’s complementary products, Ingredients, Tips and Movie (if available for that product) by clicking on the tabs at the bottom of the page. If the item has more images available, you may also click on “Enlarge Image/View Image” to see larger/additional images of the item.
Step 2: Once you click “Add to Cart,” Your item will be added to your online shopping cart and you will have the option to view your cart immediately or continue shopping. You can view the number of items and their cost in your shopping cart at all times in the top left corner of the screen. To view detailed information about your shopping cart, click on “My Bag” in the top right corner of the screen.
To remove an item from your shopping cart, click on “My Bag” to view the detailed information, then choose the quantity (if more than 1) from the pull down menu next to the item you want to remove. Click the “Update Quantities” button and your cart will be updated. To completely remove the item(s) from the cart, click the “X” button next to item and it will be removed and your cart will be updated.
To increase the quantity of an item you would like to purchase (maximum #), select the quantity you would like to purchase from the pull down menu in the “My Shopping Cart” screen and press the “Update Quantities” button. Your order will not be update unless you click this button.
Step 3: When you’ve completed your shopping, click the “Checkout” button at the bottom right of the “Your Shopping Bag” screen. Follow the steps on screen to proceed through the checkout. You may modify your order at any time during this process until you click the “Place Order” button. Once this button is clicked, your order has been submitted and may not be changed.
Please note, only click the “Place Order” button once, otherwise your order may be submitted multiple times. If you are having further trouble with the checkout feature, please see the Ordering section of this FAQ or Customer Service at 1-800-864-7348 or Contact Us
Once your order is submitted, you will receive a confirmation email at the address you provided, confirming that the order was successfully received. If you do not receive a confirmation 24 hours after placing your order, please contact Customer Service at 1-888-448-3602 or Contact Us
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Maximum Purchase Policy
Unfortunately, we must limit orders to no more than 8 individual items per customer.
For corporate gifts or services which exceed this limit, please contact our Customer Service at 1-888-448-3602 or Contact Us.
Shop Offline
In the
In
*Please note that some stores might not carry our full range of fragrances.
PRODUCTS
Product Origins
All Parfums Givenchy products are produced in
No Animal Testing
No. None of our products are tested on animals. To download and read the official LVMH animal testing policy, please visit www.lvmh.com.
ORDERING
Checkout
Please refer to this guide if you are having trouble with the checkout feature.
Step 1: Sign in. If you have a GivenchyClub account, enter your email and password and proceed on with checkout. If you do not have a GivenchyClub account, you may proceed and automatically register for one by checking the box, “I would like to automatically register…”. If you do not wish to open a GivenchyClub account, you may uncheck the box and click “Continue with Checkout” under the “I do not have a GivenchyClub account” section.
For GivenchyClub benefits please see the GivenchyClub.
Step 2: Shipping Address. If you are a GivenchyClub member, you may ship to either the address you have on file or enter an additional address. If you are becoming a member, please enter your shipping address as well as additional information required for GivenchyClub. If you are not becoming a member, enter your shipping address as normal. If your shipping address and billing address are the same, please check the “Use this address as my billing address” before proceeding on.
*Please note, due to the nature of our product and government restrictions, we cannot ship internationally.
Step 3: Billing Address and Shipping Method. If your shipping address is the same as your billing address, this area will already be populated. If it is not, enter your billing address as normal. *We do not accept credit cards with billing addresses outside the
On this screen you will also choose your shipping options. Please note, 2nd day and Overnight shipping is limited or not available in certain locations. To learn more about shipping, please refer to Shipping + Returns.
Step 4: Payment and Order Submission. On this screen, you may review your order and shipping/billing details before submitting. This is the last chance to modify your order. To modify any part of your order, click the Modify button under the appropriate section.
When you are ready to proceed, enter your credit card information, review it, and click “Place Order.” Wait until the confirmation screen appears before navigating away from Givenchybeauty.com or closing your browser.
*We do not accept foreign credit cards or cards issued outside the
Online Shopping Safety
Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only Parfums Givenchy, a fragrance and le makeup company with a global presence for more than 50 years. Our site transactions are secured by VeriSign, a leading company in the field of eCommerce security. To learn more about VeriSign, please visit their website.
Order Processing
Please note orders generally take 1-2 business days to process. Business days exclude Saturday, Sunday or federally recognized holidays within the
We’re sorry, but we are unable to accept orders that are billed or shipped to destinations outside the
Unfortunately, we do not ship to
All orders are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Methods
Givenchybeauty.com accepts the following forms of payment:
-American Express
-Visa
-Mastercard
The following are not accepted:
-CODs
-Layaway Plans
-Personal Checks
-Money Orders
-Credit Cards issued or with billing addresses outside the US
-Gift certificates not issued by Givenchybeauty.com
*In order to protect you, the name and billing address you provide must match the name and billing address on record with your credit card company. We reserve the right to cancel any order which does not match these criteria.
Order History + Tracking
GivenchyClub Members may view their order history and track their order(s) by logging into their GivenchyClub account.
Not registered? Contact our Customer Service 1-888-448-3602 or Contact Us or assistance sign up to become a member of GivenchyClub! For the fastest service, please have your order number ready.
Order Cancellation
Once you have clicked the “Place Order” button, your order cannot be modified again online. If you believe there is an error in your order, please contact Customer Service at 1-888-448-3602 or Contact Us.
We reserve the right to cancel any order at any time. Some reasons for this include, but are not limited to:
-Item(s) unavailable
-Complications in processing payment information
-Duplicate order
-Unable to ship to the address provided
-Customer request
Should your order be cancelled, you will be notified via email. You will not be charged for any cancelled order.
Shipping + Returns
Shipping Options + Cost
Currently we offer the following shipping options:
GivenchyClub members enjoy free standard shipping on orders over $75.00.
Standard shipping to Alaska and Hawaii takes 8-12 business days. Unfortunately, at this time we do not ship to PO boxes, APO/FPO addresses or U.S. Territories (including Puerto Rico).
Other Shipping Policies
Premium/Express shipping is not available to all locations, including but not limited to APO/FPO, and certain locations in
*Due to the nature of some of our products, the government requires certain handling regarding shipment. Should this effect your order, we will notify you immediately.
Unfortunately, we do not accept orders to be billed or shipped outside of the United States.
Shipments to APO-FPO, PO Boxes, Alaska, Hawaii and US Territories
We regret that we do not ship orders to
Standard shipping to
Item Availability - Out of Stock Items
Should an item be out of stock at the time of your order, you will be notified immediately via email. If your order consists of in stock and out of stock items, the in stock items will be shipped immediately, and the out of stock items will be cut from your order. You will not be charged for the out of stock items.
Please note: You are not charged for any item until it is shipped.
Also note: Items which are out of stock are not eligible for promotions. Only in stock items will be counted towards promotions.
Return Policy
You may return any unopened item purchased from www.givenchybeauty.com within 30 days. No refunds will be honored for unopened products after the 30 day period. Used products cannot be accepted for return after 14 days.
If you would like to refund a purchase, please notify Customer Service at 1-888-448-3602 or Contact Us and we will issue you a return authorization number. Unauthorized returns will not be accepted. Please have your order number on hand.
To ensure that your return reaches us safely, please pack the product carefully and have the package insured. Once carefully packed, please send it back to us. Upon receipt, we will credit your account for the invoiced price, excluding shipping charges.
*NOTE: Parfums Givenchy’s products not purchased from www.givenchybeauty.com cannot be accepted for returns or exchanges. Customers who are experiencing concerns with their third-party purchase(s) should contact the respective retailer directly.
Damaged Items
You may return any damaged item purchased from www.givenchybeauty.com within 14 days. Please be sure to inspect your package for any damage upon arrival. Some wear from the shipping process is normal.
If you find that your item(s) are damaged upon opening the shipment, please contact Customer Service at 1-888-448-3602 or by Contact Us. Please be sure to have your order number ready and keep all the shipping materials.
*NOTE: Parfums Givenchy’s products not purchased from www.givenchybeauty.com cannot be accepted. Customers who are experiencing concerns with their third-party purchase(s) should contact the respective retailer directly.
Givenchy Club
Registration
Registering for GivenchyClub is free and can be done at any time by clicking on either the “Register/Sign in” link at the top of the page, or the GivenchyClub offer link, also at the top of the page. On the registration page, fill out the required fields and you’re done!
You may also register as part of the checkout process. At the sign in step, check the box that says, “I would like to automatically register during the checkout process.”
View the next section to see some of the benefits of being a GivenchyClub member.
Benefits
There are many benefits to GivenchyClub membership!
Some of them are:
-Free shipping on orders over $75
-Viewable order history and order tracking
-Exclusive promotions for GivenchyClub members only
Email Newsletter
Whether or not you are a GivenchyClub member, you may still sign up for our email newsletter!
The newsletter delivers the latest products and promotions for www.givenchybeauty.com! If you are a GivenchyClub member, you may opt not to receive emails, just uncheck the box that says, “Yes, please send me e-mail updates…” when you register, or click the unsubscribe link at the bottom of any Givenchybeauty email. You can always opt back in!
You can subscribe anytime by entering your email into the entry form at the bottom right of the page and then clicking “Subscribe.”
*Be advised that you may need to add us to your address book to ensure that the newsletter is not going to a spam/junk folder.
FAQ
- How do I place an order?
- How safe is ordering on www.givenchybeauty.com?
- What is your return policy?
- How much is shipping going to cost?
- When is my order going to ship?
- Do you ship to Puerto Rico?
- Do you ship to Canada?
- Are Parfums Givenchy products tested on animals?
- Where can I buy Parfums Givenchy products offline?
- Do you sell Givenchy fashion and accessories?
- Are there Givenchy boutiques in the U.S.?
How do I place an order?
Step 1: Filling your shopping bag
Browse through the fragrance and skincare pages, and once you see the item you are looking for, enter the quantity you wish to purchase in the text box below that product's price and click on the "Add to My Bag" button.
Step 2: My Bag button
This will take you to a view of your basket. If you wish to continue shopping, click the "Continue Shopping" button. If you wish to remove an item from your basket, click the "Remove" button. If you wish to update the quantity of a particular item in your order, enter the quantity you wish to purchase in the text box next to the item, and click the "Update List" button.
Step 3: Check out
Click on the next step button. The checkout is in four parts:
1. Login to your GivenchyClub account, or opt to form/not form a GivenchyClub account.
2. Enter your shipping information.
3. Enter your billing address and choose your shipment method.
4. Verify your information, enter your payment method and place order.
You may change information on your order until you click the "Place Order" button. Once you click this button, your order has been submitted and cannot be changed. Please be sure to wait until the confirmation screen appears to ensure that your order has been received.
How safe is ordering on www.givenchybeauty.com?
Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only Parfums Givenchy, a fragrance and cosmetic company with a global presence for more than 50 years. Our site transactions are secured by VeriSign, a leading company in the field of eCommerce security. To learn more about VeriSign, please visit their website.
What is your return policy?
You may return any unopened item purchased from www.givenchybeauty.com within 30 days. No refunds will be honored for unopened products after the 30 day period. Used products cannot be accepted for return after 14 days. If you would like to refund a purchase, please notify Customer Service at 1-888-448-3602 or Contact Us and we will issue you a reurn authorization number.
Unauthorized returns will not be accepted. Please have your order number on hand. Pack the product carefully and send it back to us. To ensure that your return reaches us safely please have the package ensured. Upon receipt, we will credit your account for the incoiced price, excluding shipping charges. Parfums Givenchy's products not purchased from www.givenchybeauty.com cannot be accepted for returns.
How much is shipping going to cost?
For your convenience, Givenchy offers these shipping options:
*Givenchy Club members enjoy free standard shipping on orders over $75.00
Standard shipping to
When is my order going to ship?
Please note orders generally take 1-2 business days to process. Business days exclude Saturday, Sunday or federally recognized holidays within the
Unfortunately, we do not ship to
Do you ship to Puerto Rico?
We regret that we do not ship to Puerto Rico.
Do you ship to Canada?
We regret we do not ship to Canada.
However, select Parfums Givenchy products are available in The Bay, Shoppers Drug Market and Sephora stores. Please contact your local store for specific product lines.
Are Parfums Givenchy products tested on animals?
No. None of our products are tested on animals. To download and read the official LVMH animal testing policy, please vist www.lvmh.com
Where can I buy Parfums Givenchy products offline?
Shop Offline
In the
*Please note that some stores might not carry our full range of fragrances.
Do you sell Givenchy fashion and accessories?
No. Parfums Givenchy and Givenchy Fashion are separate entities. Currently, the Givenchy fashion line has no boutiques in the US.
Are there Givenchy boutiques in the U.S.?
No. Currently there are no Givenchy fragrance boutiques in the United States. Please note, we do not sell our fragrance or cosmetics out of our managing offices.
